The Love Club Terms + Conditions
Terms and Conditions of The Whole Bride Love Club Membership
Being a member of The Whole Bride Love Club means we get to spoil you a little more!
The Love Club is our way of saying thanks for being a part of our community.
By joining The Whole Bride Love Club, you agree to these terms and conditions, which may be updated from time to time. We reserve the right to modify, refuse, or terminate a member’s account. One account is valid per person. We also reserve the right to cease the Love Club at any time, in which time all points will expire immediately.
How to Join
Joining is easy (and free)! Simply sign up online by providing your email address.
Please note: The Whole Bride Love Club is exclusively for retail customers. It is not available to our Wholesale customers.
Your Account Details
If you need to update your details, please reach out to our team by emailing customercare@thewholebride.com. It’s important to keep your details up-to-date so we can send you updates about your membership, perks, special offers, or exclusive competitions! You definitely won’t want to miss out!
Your Love Club Membership
Your The Whole Bride Love Club account, and rewards are non-transferable (because let’s face it, you deserve the benefits all for yourself!).
For online purchases, simply enter the email address associated with your account at checkout. This ensures we can register your purchase, update your spend balance, and redeem your rewards.
The Perks!
As a member, you’ll enjoy a range of exclusive perks:
- Earn a $10 voucher for every $100 you spend. You can accumulate your spend across multiple purchases online. Once you are ready to redeem your points for a voucher, you can do this by logging into your account. Then use the redemption code at checkout.
- Exclusive Offers – Be the first to hear about sales, previews, and new launches!
How It Works
Earning Vouchers
For every $100 you spend online at The Whole Bride (excluding gift cards, and shipping costs), you’ll earn a $10 voucher. This is cumulative, so you can split your purchases across multiple trips – whether it's $100 in one go, or $20 over five visits – and still earn your reward.
Your spend balance is updated daily. Once you’re eligible for a reward, you’ll receive an email the following day. Rewards are issued in multiples of $10, and each voucher will last for 365 days.
For each $50 spent, you will be able to redeem $10.
Note: Rewards cannot be earned using other rewards as part of the transaction. For example, if you spend $100 and apply a $10 reward, you’ll earn rewards only on the $90 paid after applying the voucher.
Redeeming Your Rewards
- Online: Enter the email address associated with your account at checkout to redeem your rewards. You must reach a minimum spend of $50 to redeem each voucher.
You can redeem multiple rewards in one transaction (as long as each reward meets the minimum spend requirement), and you can use promo codes along with your rewards. However, rewards will be applied before other discounts.
Important: Rewards cannot be used for shipping costs and cannot be redeemed in conjunction with other promotions or discounts.
Returns
If you earned rewards for a purchase and return any items, the rewards points associated with those items will be deducted from your balance. For example, if you earned 40 points for a $40 purchase and return one of the items, your points balance will be reduced accordingly.
If you used a reward voucher in the original purchase and return the items, the equivalent value of the reward voucher will be deducted from your balance, and the reward will be canceled.
Please note: If the returned item is faulty, we will process a full refund, including any used rewards vouchers.
Gift Cards
Unfortunately, The Whole Bride Love Club points are not earned when purchasing gift cards. However, if you use a gift card to pay for your order, you will earn points for the amount spent.
Additionally, rewards cannot be redeemed for gift cards or cash.
Your Personal Details
We collect your details to manage The Whole Bride Love Club and offer you the best possible experience. By joining, you agree to receive marketing emails and SMS messages about your rewards, special offers, new products, and other exciting updates from us. Your personal details will be handled in accordance with our Privacy Policy.
Maintaining Your Membership
To keep your membership active, you must make at least one purchase within a 12-month period. We’re here to make it easy for you to keep enjoying the perks!
Ending Your Membership
If you decide you no longer want to be a member of The Whole Bride Love Club, you can cancel at any time by contacting our Customer Service team at customercare@thewholebride.com.
We look forward to spoiling you!
Thank you for being a part of The Whole Bride Love Club. We can’t wait to share all the love and rewards with you!